Convertpath.io's general support hours are Monday to Saturday, 8:00 to 20:00 GMT/BST. During this time, we can generally provide feedback on any support queries.
Please start a live chat or submit a ticket here on this portal. You'll need to create an account to do so, but someone from our team will be with you as soon as possible.
Convertpath.io offers a freemium account, so you can enable web and email tracking for up to 50 Contacts and get immediately value from our platform straight away without any cost to you.
There're no long contracts with Convertpath.io. You pay monthly and can cancel anytime without any penalties.
Yes. Convertpath.io has a native Zapier integration, allowing you to quickly integrate with 2000+ applications. We also have a public API for developer use.
On the freemium tier or a lifetime tier, you cannot exceed your limits and your tracking limits will be capped. If you are on a paid plan and you exceed your limit, you will be automatically upgraded to the next tier for the relevant billing period.
Yes you can, with Convertpath.io. However, please be aware that your Contacts will be removed if you switch to a lower tier plan (to reset your Contact count).
With Convertpath.io's freemium account, you can track all web page views and button clicks for up to 50 of your tracked contacts from email. You won't have access to Conversions, Actions or Integrations via Zapier, so if you want the data exported, you will need to use our public API.
You can pay for Convertpath.io with all major forms of digital payment, including PayPal, Credit & Debit cards (Visa, MasterCard, American Express, etc).
No. With Convertpath.io, we want our customers to realise its potential quickly, and so you don't need to enter your credit card details to get up and running. Your account can be set up and tracking in minutes!
You'll be able to set up everything yourself in Convertpath.io, given your aptitude with your email and website systems - you'll be able to send "Help" documents to your development team, if required. However, as a last resort, we'll even help you get set up, for a small, one-time charge.
There are no overage fees with Convertpath.io. You will simply be capped (based on your account tier) or automatically upgraded if you exceed your limits.
All of Convertpath.io's paid plans are monthly subscriptions, with special discounts for those that choose to pay annually in advance.
Yes. Convertpath.io takes data privacy and security issues very seriously and we are very candid about our policies. Please view the following for more information:
- Data Protection Rights (DPR): https://www.convertpath.io/privacy.html#dpr
- General Data Protection Regulation (GDPR) Compliance Statement: https://www.convertpath.io/cookies.html
- Cookies Policy: https://www.convertpath.io/cookies.html
You can cancel your account anytime without penalty. Simply cancel your plan from your account settings when you log in. Alternatively, please contact our Support team (Live Chat / Email) and we will help you cancel your account.